McClartys Insurance - Terms of Business
SECTION 1.0: Firms Identity
McClartys Insurance Ltd
66 Railway Road
Coleraine
Co L/derry
BT52 1PG
Tele: 028 70325100
Fax No: 028 70325105
E-mail:support@mcclartysinsurance.co.uk
McClartys Insurance is a trading name of McClartys Ltd. McClartys Ltd is an appointed representative of MCL Insurance Services Ltd who are authorized and regulated by the Financial Conduct Authority of the Untied Kingdom.
SECTION 2.0: Our service to you - We act as an Independent Intermediary (Broker) on your behalf (the client). We offer a range of Insurance products and our service includes advising you on your insurance needs, arranging your insurance cover with insurers and helping you with any subsequent event(s) or alterations to the insurance we have placed. We also deal with a number of underwriting agencies. You will be advised of this arrangement prior to commitment to buy. We have also selected one provider for our Legal Expenses Insurance.
SECTION 3.0: Whose products do we offer ? - We offer products from a range of insurers & underwriting agencies. All insurers and schemes we deal with are also authorised and regulated by the Financial Conduct Authority. You will be advised of any recommended insurer/scheme arrangement prior to your instruction/commitment to commence with cover. When quoting for certain product lines we use a single insurer, a limited panel of insurers or a fair analysis of the market.
SECTION 4.0: Service we will provide you with - After we have assessed your needs we will advise and make a recommendation for you. Details of this recommendation are contained in the Demands & Needs Statement attached to this document.
SECTION 5.0: Who regulates us - McClartys Insurance is a trading name of McClartys Ltd. McClartys Ltd is an appointed representative of MCL Insurance Services Ltd who are authorized and regulated by the Financial Conduct Authority of the Untied Kingdom. Our FCA registration number is 306483
Our permitted permissions are as follows: -
You can check our status on the FCA Register by visiting the FCA website www.fca.gov.uk/register or by contacting the FCA on 0800 111 6768
SECTION 6.0: What will you have to pay us for our services?
6.1 General Charges
The following charges will apply in addition to any insurer premium, however for any policy without commission, an administration dee will be agreed with you in advance
| Permanent Changes | £15 |
| Temporary Changes | £15 |
| Replacement Documents | £15 |
| New Business | £15 |
| Renewals | £15 |
| Direct Debit Defaults | £25 |
| Driving Experience letter | £15 |
| Credit/Debit Card Charges | £1.50 |
Commercial Direct Debit Defaults will be confirmed with you in advance of the policy being incepted
6.2 Cancellations and Return Premiums
6.3 Premiums and Financial Aspects
In order to offer you credit facilities, we are registered under the Consumer Credit Act and our licence number is 559768.
We normally accept payment by cash, cheque and credit/debit cards. You also have the option of spreading your payments through a credit scheme that we have arranged with Close Premium Finance.
Close Premium Finance can be contacted on 0870 243 0026. If you wish to make any adjustments to your direct debit details, such as a change of address, or payment dates please contact the above number directly.
6.4 Direct Debit Payments
Should you default on a Direct Debit or there is an outstanding balance following cancellation of the policy, we reserve the right to collect payment arrears by credit/debit card.
We may keep certain documents, such as your insurance policy documents or certificate, while we are awaiting full payment of premiums. In these circumstances, we will ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law.
6.5 Client Account Management
Premiums that we collect from you will be segregated into and held in a Client Money Bank Account. This form of trust may be used to hold both Retail and Commercial Client money in the same account. The client money will be held by us as a trustee on your behalf. The Client Money Bank Account is set up as a trust governed by the FCA rules. This means that once the client money is segregated into the Client Money Bank Account, if falls into out legal ownership but remains in beneficial ownership of customers whose premiums are deposited in the account. If, in the unlikely event that we become insolvent, the terms of the trust dictate that customers will have prior claim on the client money in the Account according to the respective interests in the client money. The costs relating to the distribution of client money may have to be borne by the trust.
6.6.2 Risk Transfer
Premiums that we collect from you are held in a statutory trust insurance broking account specifically for the purpose of holding clients premiums. By virtue of agreements we hold with insurers, we collect premiums as agent of the insurer. Therefore, once we have collected premiums from you, under the terms of agreements with insurers, those premiums are treated as having been paid to the insurer. We will remit the premiums to the insurers, after deduction of our commission, in accordance with the terms of our agreements with insurers. We shall only withdraw commission after we have received the premium from you, and in accordance with FSA regulations and agreements that we hold with insurers.
6.7 Disclosure of Commission
If you would like to know the amount of commission that we are paid in respect of your insurance contract, this information is available on request.
SECTION 7.0: Cancellation Rights - The Mediation Contract is the agreement between you and us for the insurance mediation services that we provide to you in respect of your insurance requirements.
Once you have entered into the mediation contract with us, you are entitled to a period of reflection during which you may decide whether to proceed with the purchase of the mediation contract. The duration of this cancellation period is 14 days and commences from either:
To cancel this contract within this cancellation period, please write to us at the address detailed in Section 1.0, returning any documentation sent to you with your reasons for cancellation. The policy will not be cancelled until we are in receipt of the relevant documentation.
If the policy is cancelled by either party within the “Cooling Off” period the insurers will normally charge for the time on risk. They will also apply an administration fee. These charges will be detailed in your policy booklet and/or policy summary. In addition to this we may make a charge to cover our administration costs. The total administration fee applied by ourselves and the insurers will be a minimum of £30
If the policy is cancelled by either party after the “Cooling Off” period the insurers will normally charge for the time on risk. They will also apply an administration fee. These charges will be detailed in your policy booklet and/or policy summary. Our administration charge of £50 and any other related charges will also be deducted from the return premium.
The contract can be cancelled at any time by either party in writing by giving 7 days notice. If you wish to give notice of cancellation, again please write to us at the above address. If we are required to cancel the contract we shall write to you at the last known address we have for you on our records.
7.2 Cancellation Conditions
7.3 Policies Not Taken Up (NTUs)
If between asking us to start a new policy and the inception date of that policy you cancel the policy it will be subject to a £25 charge.
SECTION 8.0: Your Duty to us (Disclosure) - It is your responsibility to provide complete and accurate information to insurers when you take out a policy, throughout the life of your policy and when you renew the insurance. Failure to disclose information pertaining to your insurance, or any inaccuracies in information provided, could result in your insurance policy being invalid or cover not operating fully.
It is important that you ensure that all statements you make on proposal forms, claims forms and other documents, are full and accurate. If a form is completed on your behalf, you should check that the answers shown to any questions are true and accurate before signing the document.
SECTION 9.0: Confidentiality and Data Protection - All personal information about our customers is treated as private and confidential. We will only use and disclose the information we have about customers in the normal course of arranging and administering their insurances, and will not disclose any information to third parties without their written consent.
We would have asked you if you wished to nominate anyone to have the authority to discuss your insurance requirements. If you nominated anyone their names are detailed below:-
If you wish to change who have authority to discuss your insurance requirements please contact us immediately.
In the interests of security and to improve our service, telephone calls you make to us may be recorded.
Under the Data Protection Act 1998, individuals have a right to see personal information about them that we hold in our records. A charge of £10 is made for this service. If you wish to exercise this right, or have any other related queries, you should write to us at the above address.
SECTION 10.0: Motor and Home Anti Fraud Registers - Insures share information with each other via the Claims and Underwriting Exchange Register and the Motor Insurance Anti Fraud and Theft Register, to aid the prevention of fraudulent claims.
In the event of a claim, the information you supply on the claim form, together with any other information relating to the claim, will be put on the registers
SECTION 11.0: Motor Insurer Information Centre(MIIC) - Insurers are legally required to provide details of motor insurance policies to the MIIC. The information describing your insurance policy will be added to the Motor Insurance Database (MID), to which the police and other government agencies have access.
SECTION 12.0: Use for Marketing Purposes - We may use the information held about you, to provide you with information about other products and services which we offer and which we feel may be appropriate to you by email, telephone, post or other means.
You may exercise your right to give notice to stop data being processed for marketing purposes by contacting us at any time. Please contact us at the above number or write to us at the above address.
SECTION 13.0: Claims Handling - All accident claims are handled by Contac Claims, 4 – 8 Kilcoole Park, Belfast, Co Antrim, BT14 8LB. They can be contacted at
Accident Claims 028 907 22950
Do not delay in reporting any accident no matter how small it may appear at the time of occurrence.
Such notification can be advised to Contac Claims.. When we receive notification of an accident that might give rise to a claim under the policy, we inform the insurer without delay and, in any event, within five working days. We shall use our best endeavours when acting on your behalf in relation to a claim, to handle all elements of the claim with due care, skill and diligence.
We will advise you promptly of insurers requirements concerning claims, including the provision, as soon as possible, of information required to establish the nature and extent of a loss. Such requests for information form you insurer and/or claims representatives must receive your full co-operation and immediate attention.
Any solicitors/third party letters/correspondence received must be passed to us immediately, unanswered, by return post. Such incidents must be reported immediately (regardless of whether you are of the opinion it will not lead to a claim) or as soon as practically possible and thereafter in writing to enable a proper investigation to be carried out. Your insurer will appoint a loss adjuster and/or a claims investigator on your behalf. After investigation if it is clearly identified by the insurer that such an incident will give rise to a claim you may be requested to pay any policy all claims excess applicable (i.e your contribution of each and every claim set out in your insurance policy)
We shall forward any payments received from insurers in respect of any claim, to you, without delay. In cases in which settlement has been issued by the insurer direct to a third party we will inform you once we receive formal notice from your insurer. An update on the progress of any claim under your policy can be obtained at any time by contacting Contac Claims on the above number
This brokerage has no delegated authority from any insurer to settle/negotiate claims on your behalf. Our service is to assist you in the reporting and collation of information/documentation required by your insurer.
13.1 Windscreen Claims
All Windscreen claims are handled by Auto Windscreens, Britannia House, Britannia Road, Chesterfield, S40 2UZ. They can be contacted on 0800 587 6818
SECTION 14.0 Renewals - It is our policy to ensure renewal terms are issued to you in good time to enable you to make an informed decision regarding the renewal. If information is requested by us for renewal you must supply it immediately as any delay could mean a delay in offering renewal/and or us not being able to offer renewal terms at all. Our renewal process involves obtaining renewal terms from your existing insurer and also obtaining alternative comparison quotations from other insurers. The amount of notice that we can provide prior to renewal is sometimes dictated by the delays within insurers providing quotations. In all circumstances we wish to ensure we offer you the best cover at the most competitive premium. This means waiting to receive all quotations before outlining our recommendation to you. Should we anticipate any delay in outlining renewal recommendations we will update you with the progress being made, the reason for the delay and an estimate date of when renewal recommendations will be offered.
SECTION 15.0: Governing Law - This agreement shall be governed by the laws of Northern Ireland and the parties agree herewith that any dispute arising out of it shall be the subject to the non-exclusive jurisdiction of Northern Ireland.
SECTION 16.0: Other Taxes and Costs - Other taxes and costs, or both, may exist in relation to the products and services offered by us which are not paid through, nor imposed by us.
SECTION 17.0: Complaints - It is our intention to provide you with a high level of customer service at all times. If there are occasions where we do not meet these standards, either contact a member of staff or write to Miss Emma Beattie at the address in section 1.0. Whether you contact us verbally or in writing we will acknowledge your complaint in writing within 5 working days, advising you of who is dealing with the matter and further details regarding our complaints procedure. We aim to resolve any complaints within 20 working days. A copy of our full complaints procedure is available at anytime upon request.
We are also covered by the Financial Services Compensation Scheme. You may be entitled to compensation from this scheme if we cannot meet our obligations. This does depend on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the reminder of the claim, without any upper limit
For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
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